Cake Terms and Conditions
Cake Design and Consultation
All our cakes are made to order. You can browse our portfolio or we can design something unique for you. We offer no-obligation design consultations for all cakes. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by us as our interpretation of the cake and will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot be copied.
We require a 50% initial non-refundable deposit to secure the order. All deposits become due once you have placed, checked and confirmed the details of your order. We will hold your date no later than one week after booking. After this time, your date is not guaranteed and will still be available to other customers. We will not treat your order as accepted until your deposit has been received.
Final payment is due 3 days before the order due date. We reserve the right to cancel the order if payment is late.
Rush orders: Requests made 30 days before due date may be subject to rush order fees.
We’ll do our best to accommodate any changes that are made 7 days before the order due date. Please note - extra charges may apply to last-minute changes.
Deposits are in place to hold your date, therefore they are non-refundable. You may cancel your cake, and depending on availability you may reschedule.
Our cakes will occasionally include non-edible items on or in the cake. We’ll let you know which pieces cannot be eaten. It is your responsibility to ensure they are removed before serving.
We cannot duplicate an exact copy of another cake artist’s work but will ensure the look is similar.
Change of Occasion date
If, for any reason you need to re-arrange your occasion date, we will try our best to accommodate these changes at no additional charges; provided sufficient notice is given and that we can offer a cake for the re-arranged occasion date. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new occasion date and unable to provide the cake, it would not be possible to refund your deposit. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable. We highly suggest that you take out wedding insurance to cover all eventualities.
Delivery & pick-up
Once an order is no longer in our care (delivered or picked up) we take no responsibility for any damage caused.
While we try to ensure that your cake is presented looking it's very best, the stability or levelness of the table upon which the cake is displayed or the quality of the surrounding environment around the cake is not in our control. Please ensure, the cake presentation table is stable, level, and sturdy enough to hold the cake. A large six-tier wedding cake can weigh up to 15+ pounds. Please also remember that chocolate-covered cakes can melt under extreme conditions as are found within a marquee on a hot Summers day. If the cake is to be set up by the venue staff, we will leave instructions on how the cake is to be displayed and obtain a signature to verify that I have done so. Once the cake is delivered or collected, set up, and signed for we are not responsible for any interference or damage to the cake.
Please be aware that while your cake may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your cake will be free from all nut traces. All of the cakes, fillings, and icings may contain, or come into contact with, soy, wheat, dairy, and nuts. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any allergic reaction resulting from consumption of the cake.
Quality and storage of your cake
Your cake will be baked as close to your delivery/collection day as possible to ensure quality and freshness. Cakes covered with fondant or buttercream should be stored in a cool, dry place, preferably in the box that they are supplied in. They should be refrigerated. We suggest that cakes should be eaten as close to the delivery/collection date as possible. My Business advises that all food must be consumed within 24 hours of the first serving. Any food consumed after 24 hours or later is at the client’s discretion and becomes their responsibility. Once food has been delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies my business of all liability for personal use.
Heat and humidity can adversely affect your cake. In warmer months, it is advised the cake be kept in an air-conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes). Cakes with buttercream are not recommended for outdoor events in the summer months. It is strongly suggested that cakes being collected by the customer be transported in an air-conditioned vehicle. You understand that I am in no way responsible for any damage that may occur due to weather conditions.
We reserve the right to use all photographs of the cake for advertising purposes.